User Terms and Conditions

This page sets out the terms and conditions that govern your use of Jammy Jack. It explains the relationship between us and you, and the basic rules that apply when you register, place wagers, use promotions, deposit or withdraw funds, and interact with our services. By using the site or any related mobile app you agree to these terms and to any specific rules published elsewhere on the platform.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only you may use your account and you must not share login details, create multiple accounts, or allow others to access your account. We may require identity and address verification before accepting deposits or processing withdrawals. If you suspect unauthorised access or a security breach you must tell us immediately.

Eligibility requirements

To use our services you must be of legal age in your country of residence and permitted to gamble under local law. We do not permit accounts for persons who are self-excluded, banned, or otherwise prohibited from gambling. We may refuse registration, restrict access, or close accounts where eligibility cannot be confirmed.

Acceptable platform use

Use the platform lawfully and do not attempt to manipulate games, promotions, or the cashier. Prohibited actions include fraud, collusion, bonus abuse, chargebacks, money laundering, and any activity that interferes with normal operations. We reserve the right to investigate suspicious behaviour and to suspend or close accounts where terms are breached.

General bonus and promotion rules

All promotions are subject to specific terms published with each offer. Only one bonus may be active per account unless an offer expressly permits otherwise. Bonuses may carry wagering requirements, game contribution rules, maximum bet limits, and expiry dates. We will apply the published promotion rules and may void bonuses or withhold winnings where abuse or error is identified.

Deposits and withdrawals

Deposits must be made using accepted payment methods and in accordance with the limits shown in your cashier. Withdrawals are subject to verification checks and may be processed in instalments for large amounts. We may require identity, payment, or source-of-funds documentation before releasing funds. We aim to process withdrawals promptly but processing times depend on the payment method and third-party providers.

Dispute resolution

If you have a complaint please contact our support team via the in-site help centre. We will acknowledge your complaint and carry out a fair investigation. If we cannot resolve an issue to your satisfaction we will explain further options for independent complaint handling or mediation where applicable. Using the service does not prevent you from seeking other legal remedies in your jurisdiction.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be published on the site and notified through your account where possible. Continued use of the site after changes have been published constitutes acceptance of the revised terms. Where required by applicable law we will provide additional notice or options to close your account.