Responsible Gambling Policy

We are committed to safe, controlled play at Jammy Jack. Player protection is a priority and we provide clear tools and guidance so customers can manage their time and spend. This page explains the steps we take and the options available if gambling stops being enjoyable or begins to cause concern.

Our player protection principles

We aim to keep play responsible by combining prevention and support. We verify age and identity at registration, monitor activity for unusual patterns, and offer practical controls you can set yourself. Our team will act quickly if there are signs of harm and we will always respect your right to take a break or close your account.

Activity-control tools

Deposit limits

Players can set daily, weekly and monthly deposit limits from their account settings. Limits take effect immediately and are designed to help manage spending. You can increase or decrease limits, though increases may include a short cooling-off period to prevent impulsive changes.

Loss limits

Loss limits allow you to cap total net losses over a chosen period. This is useful for keeping play within an affordable level and can be applied alongside deposit limits for tighter control.

Time limits and session controls

Set session reminders and daily time limits to avoid long play periods. We offer automatic reality checks that show time spent and recent activity. If you reach a predefined limit, you will be logged out or offered the option to continue only after an acknowledgement.

Self-exclusion and account breaks

If you need a longer break, you can self-exclude for a set period or choose a permanent closure. During self-exclusion you will be blocked from logging in and from creating new accounts. To request self-exclusion contact our support team via live chat or email and we will process your request promptly and confidentially.

Recognising signs of problematic behaviour

Common warning signs include spending more than intended, chasing losses, borrowing to gamble, hiding activity from family, or experiencing sleep and work disruption. If you notice these signs in yourself or someone you care about, consider using our tools or seeking external help.

Practical tips for maintaining control

Set realistic limits before you start, treat gambling as paid entertainment, avoid alcohol while playing, stick to budgets, and take regular breaks. Use deposit and time limits together and review your account history regularly to track activity.

Professional help and support organisations

If you need extra support, organisations in the UK offering advice and counselling include GamCare, Gamblers Anonymous and the NHS gambling support services. These charities and services provide free, confidential help, helplines and local support options. If you are concerned, please reach out to them or speak to our support team for guidance on next steps.