Contact Our Support Specialists
If you have any questions, account-related issues, technical concerns or general feedback, our support team is ready to help. We cover verification, deposits, withdrawals and bonus queries, and can guide you through the site or a pending payment. Reach out by email, phone or live chat and our UK-based agents will respond promptly. For urgent issues we run extended cover and aim to resolve most enquiries quickly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, usual reply within a few hours) |
| General enquiries | [email protected] (for account information, terms and general questions) |
| Affiliate enquiries | [email protected] (partner team, onboarding and reporting) |
| Phone | +44 20 7946 5821 (UK line, weekdays 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 (extended cover for urgent issues) |
Contact Us by Email
Email is our preferred way to handle detailed requests, account issues or any matter that needs documents or explanation. Please email [email protected] with a clear subject line and include up-to-date contact details, your account ID and any relevant attachments to help us resolve your request without delay. Replies typically arrive within a few hours.
Contact Form
Response Time
Our support team aims to respond promptly to all customer enquiries. Most messages are answered within one business day; however, more complex requests, for example payment investigations, withdrawal or KYC reviews, may take longer depending on their nature. If extra time is required we’ll keep you updated and provide an estimated timescale for resolution.
Feedback
Tell us what you think: we welcome your feedback, suggestions and ideas to improve the site. Every message is read by our team and carefully reviewed to help refine features, fix issues and make the experience smoother for all players. If you have a quick tip or a detailed idea, please share it - your input directly helps shape future updates.