User Privacy Policy
This Privacy Policy explains how Jammy Jack collects, uses and protects personal information when you register, play or otherwise interact with our online casino and sportsbook services. We take your privacy seriously and set out below what data we collect, why we need it, how we keep it safe, and the choices you have about your information.
Types of data we collect
We collect information you provide directly to us and data generated by your use of our services. This includes personal data, technical data and transactional data used to operate your account and improve our services.
Personal data
Personal data covers details you give when registering or verifying your account, such as your name, date of birth, email address, telephone number, home address and identity documents where required for verification. We also hold communication records, support enquiries and marketing preferences where you have given consent.
Technical data
Technical data is information collected automatically when you visit our site or use our app. This includes IP address, device and browser information, operating system, app identifiers, location data inferred from IP, session logs and cookies or similar tracking technologies.
Transactional data
Transactional data covers deposits, withdrawals, transaction history, bet and play history, payment method details and currency preferences. We also record account activity such as deposits, withdrawals and any actions taken in your account for security and compliance purposes.
How we use your information
We use your information to create and manage your account, process payments, verify identity, prevent fraud and money laundering, provide customer support, personalise your experience and, where permitted, send marketing communications. We may also use aggregated or anonymised data for analytics, product development and operational monitoring.
Data protection practices
We protect your information using industry standard security measures, including encryption for data in transit, access controls, secure servers and regular security reviews. Access to personal data is limited to authorised staff and service providers on a need-to-know basis. While we work to safeguard your information, no online system is completely foolproof and we advise using strong, unique passwords and enabling available security features.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, remember preferences, analyse site usage and deliver relevant content. You can manage cookie preferences via our cookie settings or through your browser. Third-party analytics and advertising partners may place their own cookies - please consult their privacy notices for more detail.
User rights
You have rights over your personal data, including the right to access, correct, delete or restrict processing of your information, and the right to withdraw consent where processing is based on consent. You may also object to certain processing and request data portability where applicable.
Access, correction and deletion
To access, update or request deletion of your personal information, use your account settings where available or contact our support team at [email protected]. We will respond to valid requests in line with applicable law and our internal procedures.
Information sharing and third parties
We share personal data with trusted third-party service providers who help deliver our services, such as payment processors, identity verification providers, game and platform partners, analytics providers and legal or regulatory bodies when required. We require these partners to protect your information and only use it for specified purposes.
Privacy policy updates
We may update this policy from time to time. Any material changes will be posted on this page with an updated effective date. We recommend checking this page periodically to stay informed about how we handle your information.